For an installment order, payments already received, remaining balance, and the next due date are tracked against the same order. A refund or cancellation request does not automatically cancel a scheduled payment; contact support promptly so the request can be reviewed under the terms applicable to your order.
Installments and partial payments
How installment orders are reviewed
For an installment purchase, refund eligibility and amount are assessed against the amount actually received, any prior refunds, the order terms, and applicable law. A request does not automatically cancel future installments. Contact support promptly and continue to review your order for payment status while the request is being assessed; do not assume that a request alone changes the payment schedule.
- Approved refunds are recorded against the original order and payment history.
- Any remaining amount due or future installment cancellation will be communicated as part of the written decision.
- A gateway dispute or chargeback may affect access while the payment provider and Academy review the transaction.
Payment errors
Duplicate, failed, or incorrect transactions
If you were charged more than once, payment succeeded but access was not granted, or the amount appears incorrect, contact support with the order number, transaction reference, date, and amount. Do not send full card details, passwords, or OTPs. We will compare the order with provider records and arrange a correction or eligible refund where appropriate.
- A pending bank debit may be an authorization or provider-side status; allow the provider's stated settlement period and contact us if it remains unresolved.
- Refunds, when approved, are ordinarily sent to the original payment method unless the law or provider requires another method.
- Bank/provider posting timelines are outside the Academy's direct control.
Request review
Information and response
Submit a refund or cancellation request through the Contact page using the email linked to your account. Include your name, registered email or phone, order number, course/batch, payment date, and reason. We may ask for reasonable additional information to verify the order. We will communicate the outcome and any next steps through your registered contact channel.